FAQs
- In what currency are the prices indicated on the site? All prices on the site are indicated in EUR.
- Can I cancel my order? Yes, you can cancel your order without penalty, but you must do so before your order ships. Once the order has been sent, we cannot cancel it; however, you can proceed with a return once the order has been received, keeping in mind that the return shipping costs will be paid by the buyer.
- I entered an incorrect address, what can I do now? If the address provided is incorrect, we have the ability to change it to the correct one within 24 hours of order confirmation. We invite you to contact us immediately via the contact page or by replying to your order confirmation email to correct the address.
- I have a question that hasn't been answered, can you help me? Absolutely, we are here to help. If you have any questions or concerns that have not yet been resolved, you can easily contact us via the contact page on our site or by using the available chat. We will do our best to assist you and provide you with all the information you need.
- How long will the product be shipped? Your order will be shipped on average within 48 hours of purchase confirmation, barring problems. For further details regarding shipping and any exceptions, please visit our shipping policies page on our site.
- How long does shipping take? The average shipping time varies from 4 to 5 working days. However, this interval may lengthen due to unforeseen events or periods of high demand. For more detailed information on shipping times and procedures, we recommend that you consult the shipping page available on our website.