Your satisfaction is our priority. We offer a transparent and simple return policy to ensure your peace of mind when shopping at Vilemo.

Right of Withdrawal

You have the right to withdraw from your purchase, without providing any reason, within 14 days from the date of receiving the products.

How to Request a Return

To exercise your right of withdrawal, you can inform us of your decision to return the product in one of the following ways:

• Contact us via the "Contact" page on our website.
• Use the chat available on our e-commerce platform.

In addition to clearly communicating your decision to withdraw from the purchase, you must provide a reason by submitting all relevant photos.

Return Conditions

To be eligible for return, the product must meet the following conditions:

• Be unused and in the same condition as received.
• Be in its original undamaged packaging.
• Not be damaged.

Return Shipping Costs

The return shipping costs are covered by us, provided that:

• The product is intact and undamaged.
• The product is in its original packaging.

If the return is due to a change of mind by the buyer, the return shipping costs will be at their expense.

Please contact us to receive all the necessary instructions for the return shipment. We will be happy to assist you.

Refund

Once the returned product is received and verified, we will send you a confirmation email. The refund will be issued within a maximum of 5 working days from the approval of the return and will be credited to the original payment method used for the purchase.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will do our best to resolve the issue as soon as possible.

Exceptions

Some products may be excluded from the right of withdrawal for hygiene or safety reasons. These products will be clearly indicated in the product description.

Contact

For any questions or clarifications about our return policy, please do not hesitate to contact us at the email address vilemo.group@gmail.com. We are here to offer you the best shopping experience possible at Vilemo.