In accordance with Legislative Decree 206/2005 (Consumer Code), the consumer has the right to withdraw from the purchase contract without providing any reason, within 14 days of receiving the goods.

How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the consumer must send an explicit communication regarding the decision to withdraw from the contract within 14 days of receiving the goods. The communication can be sent via:

• Email to: vilemo.group@gmail.com
• Withdrawal form, which can be downloaded from our website and sent to the above address.

Return Address

Once you have informed us of your intention to withdraw from the contract, you must return the goods within 14 days of our acceptance of the withdrawal. The return address for the products is:

Vilemo.Shop
Address: Via Sardegna 7
Postal Code: 81022
City: Casagiove
Province: (CE)

Refund Policy

The refund of the amount paid for the purchase of the goods will be processed as soon as we receive the returned merchandise, and in any case within 14 days of receipt. The refund will include the amount paid for the products, including the shipping costs incurred for the purchase (unless you have chosen a delivery method other than the standard one offered on our website).

The refund will be made using the same payment method used for the purchase unless otherwise specified by the consumer.

Conditions for Exercising the Right of Withdrawal

The right of withdrawal can only be exercised for products returned in the same condition in which they were received, without damage and with the original packaging intact. The right of withdrawal cannot be exercised on sealed products that have been returned with the seal broken, such as hygiene products, food items, or products that, by their nature, cannot be returned.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to purchases of customized or made-to-order products or other goods that have been clearly described as excluded from the right of withdrawal according to current regulations.

Contact

For any questions or clarifications regarding our return policy, do not hesitate to contact us at vilemo.group@gmail.com. We are here to provide you with the best shopping experience possible on Vilemo.